He also investigates the seemingly counterintuitive phenomenon that a computer algorithm could more accurately determine which defendants are least likely to commit a crime if released on bail than a human judge, who can see the defendants in person and-one would think-discern their character on a more personal level. Gladwell opens with British Prime Minister Neville Chamberlain’s unsuccessful negotiations with Adolf Hitler preceding World War II. Gladwell uses the seeming improbability that such a massive security breach could go undetected by the CIA as the impetus for what he identifies as the first problem associated with talking to strangers: how do we know when people are lying to us?Ĭhapter Two explores cases involving people misreading others.
intelligence when he revealed that many of the CIA agents stationed in Cuba were double agents who had been spying for the Cuban government for years. military forces, Aspillaga dropped a bombshell on U.S. Each chapter of the book explores a different element of this “stranger problem,” with the end goal of identifying ways we can adapt our behavior to engage more productively with the world’s increasingly diverse population.Ĭhapter One opens with a story about the high-ranking Cuban spy, Florentino Aspillaga, who defected in 1987 after becoming disillusioned with Castro’s Communist cause.
Gladwell begins Talking to Strangers with an overview of the death of Sandra Bland, which he sees as a tragic example of the misunderstanding, conflict, and tragedy that result from our inability to understand and interact with strangers.
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